For mainland UK, delivery will normally be made within five business days after the order is accepted Monday to Friday (unless otherwise stated) and We will normally despatch Goods by courier to mainland UK, excluding any area separated by water from the mainland (delivery to Northern Ireland may take longer).
Freight and insurance for deliveries outside mainland UK(excluding any area separated by water from the mainland) is charged extra at cost. If the Goods are subject to import duties and/or taxes for overseas orders, these costs will be solely borne by You.
Time for delivery shall not be of the essence. We shall use reasonable endeavours to deliver by the date specified but We shall be under no liability whatsoever for delay in delivery or the consequence thereof however caused or non delivery of Goods. We will take reasonable steps to notify You within 14 days of order confirmation if Goods will not be shipped as ordered.
When Goods are delivered to You, You should carefully check the documentation to ensure that the number and contents of the packages due to be delivered corresponds to the number and contents of packages received.
If You believe that there are shortages in the number of Goods contained in the packages or if any damage has occurred to the Goods in transit, You must report these to Us within two working days of receipt of the Goods and this must be confirmed in writing and any damaged Goods returned to Us. Please see our return terms below.
Next day delivery is subject to orders before noon, Monday to Thursday. UK orders received before noon on a Friday will be delivered on the next possible working day.
Free next-day delivery on all new electric trolleys applies to mainland UK addresses only. This only covers standard weekday delivery, any requests for a weekend delivery can be quoted at an additional charge.
We reserve the right to request additional payment for shipments that incur unusually high costs. In these instances, the order will be placed on hold and you will be contacted by a member of our Customer Care team.