If you are experiencing difficulty connecting the charger to the handset, this may be due to the configuration of the charging port. The handset is fitted with a protective rubber port cover designed to prevent the ingress of dirt or debris. If this cover has been dislodged or removed, two apertures may be visible on the side of the handset, one of which is slightly larger than the other.
The charger connector is engineered to engage only with the larger aperture, which is the correct charging port. The smaller aperture is not intended for charging and the connector will not fit into it.
If you would like a replacement port plug, these are available on our website- please click here.