Our Follow technology can be rather complex if you are new to your trolley. We would advise that you take the time to practice using your trolley and all functions, ensuring that you are following the guidelines in your Owners Manual.
Here is a quick 2-minute video of our CEO, Mark Stewart, confidently showing you how to use the Follow feature.
If you have followed the guidelines and still experience follow issues, please reach out to our Customer Care team using the Contact Us Form.