Things to check:
- Ensure that your rear wheels are engaged properly and are not in Freewheel mode.
Your trolley has a freewheel setting which allows you to complete your round even in the unlikely event of a fault.
To engage this mode:
- Tilt the machine so that one wheel is off the floor (hold the main support).
- Press down on the black button in the wheel centre and slide the wheel 25mm (1”) away from the motor, but still on the axle.
- Rotate the wheel 45 degrees, and push it towards the motor until it stops, engaging the wheel on the outer ring of the axle.
- Release the black button and the wheel should now be locked on to the shaft, but not engaged onto the drive dog. You may find it easier to pull the Q Follow than push it when in freewheel.
If this does not help resolve the issues, please reach out to our Customer Care team using the Contact Us Form.